Refund and Return Policy

Discover Sublime Attire Creation’s Refund and Returns Policy

Customer Care

Refund and Return Policy

This refund and return policy explains the conditions for returns, exchanges and refunds on eligible products purchased from Sublime Attire Creation.

Business: Sublime Attire Creation Location: Basundhara, Kathmandu, Nepal Last updated:

At Sublime Attire Creation, every product is carefully checked before dispatch. This policy explains when ready-made, custom-made, damaged or incorrectly supplied clothing may qualify for a return, exchange or refund.

Please review this policy before purchasing from our online clothing shop. Mandatory consumer rights that cannot legally be excluded will continue to apply.

Return approval is required

Please contact Sublime Attire Creation before returning any product. Items sent without prior approval may be delayed, rejected or returned to the sender.

Policy Details

Return, Exchange and Refund Conditions

Select a language to view the policy questions and answers.

Eligible ready-made products may be considered for return when all the following conditions are met:

  • The return request is submitted within 7 calendar days after delivery.
  • The product is unused, unworn, unwashed and unaltered.
  • The product is free from stains, perfume, makeup, damage or other signs of use.
  • All original tags, labels, packaging and accessories are included.
  • A receipt, order confirmation or other valid proof of purchase is provided.

Returned products are inspected before an exchange, store credit or refund is approved.

Unless faulty, damaged, incorrectly supplied or protected by mandatory consumer law, the following products are generally non-returnable:

  • Custom-made or made-to-measure garments
  • Personalised or altered clothing
  • Sale, clearance or promotional products
  • Undergarments and hygiene-sensitive products
  • Jewellery and selected fashion accessories
  • Personal-care products
  • Gift cards, vouchers and store credits
  • Products without original tags or proof of purchase
  • Products showing signs of use, washing or alteration

Custom-made, personalised, altered and made-to-measure garments are produced according to customer-approved measurements, design details and preferences.

These products are normally non-returnable for change of mind, incorrect measurements supplied by the customer or personal preference.

Contact us within 7 days after delivery when a custom garment has a confirmed manufacturing defect or materially differs from the approved order. We may offer alteration, repair, replacement or another appropriate remedy after inspection.

Inspect your order shortly after delivery and contact us within 7 days if the product:

  • Arrives damaged
  • Has a manufacturing defect
  • Does not match the confirmed order
  • Was supplied in the wrong size, colour or design
  • Is missing an included item or accessory

Include your order number, delivery date, a description of the issue and clear photographs or video of the product and packaging.

  1. Contact us through the contact page or email return@sublime.boutique .
  2. Provide your name, order number, delivery date and reason for the return.
  3. Attach clear photographs or video if the product is damaged, defective or incorrectly supplied.
  4. Wait for approval and return instructions before sending the product.
  5. Pack the approved product securely with all tags, accessories and proof of purchase.

Returned products are inspected after arrival. When a refund is approved, it is normally initiated within 7тАУ10 business days using the original payment method where reasonably possible.

Additional processing time may be required by your bank, card provider or payment gateway.

For an approved change-of-mind return, the customer is generally responsible for return delivery charges. Original delivery charges are normally non-refundable unless required by applicable law.

When a product is confirmed as defective, damaged during delivery or incorrectly supplied, Sublime Attire Creation will provide appropriate return instructions.

Use a secure and trackable delivery service when returning an approved item.

Eligible ready-made products may be exchanged after inspection and subject to replacement-product availability.

If the replacement product costs more, the customer must pay the difference. If it costs less, the remaining value may be handled through a refund or store credit, depending on the payment method and circumstances.

You may also place a new order through the Sublime Boutique online shop after the return is approved.

  1. Check the original payment account.
  2. Contact your bank, card provider or payment service.
  3. Allow the providerтАЩs normal processing period.
  4. If the refund is still missing, contact return@sublime.boutique with your order details.

International customers should review local import, customs, delivery and return requirements before ordering.

Return delivery charges, customs costs and currency-conversion charges may vary by country. This store policy does not remove consumer rights that cannot legally be excluded.

Return Procedure

How to Submit Your Return Request

  1. 01

    Contact our customer-care team

    Submit your request through our contact page or email return@sublime.boutique .

  2. 02

    Provide your order information

    Include your full name, order number, delivery date and reason for requesting the return.

  3. 03

    Include supporting evidence

    Attach clear photographs or video when the item is damaged, defective or incorrectly supplied.

  4. 04

    Wait for return approval

    Do not dispatch the product until you receive return instructions from Sublime Attire Creation.

Return Delivery

Return Shipping Information

Approved products should be packed securely with their original tags, accessories and proof of purchase. Use a trackable delivery service whenever possible.

Sublime Attire Creation cannot accept responsibility for a return parcel that is lost or damaged before reaching us.

Consumer Information

International Consumer Rights

International return requirements may differ according to the customerтАЩs location. Where mandatory consumer law provides stronger rights than this store policy, those legal rights will apply.

These external resources are provided for general information and do not constitute legal advice.

Customer Support

Need Help With a Return?

Contact our team with your order number, purchase date and reason for the return. We will review your request and provide the appropriate instructions.

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